IMPACT Fosters a Crystal Clear Connection with Focus Telecommunications

IMPACT Answers a Call for Assistance

Focus Telecommunications wrote the book on answering services. Literally.

The family-owned and operated telephone answering company was founded in 1987. At that time, president Donna West and company created a comprehensive instruction manual for office answering services. It would ultimately be translated into an acclaimed series of videos, speaking events, and seminars that are still used in the industry today.

Focus specializes in custom call center solutions for various markets, including property managers, healthcare providers, service companies, small businesses, and more.

Seeking to better serve their diverse clientele, while simultaneously garnering new leads and conversions, Focus had hired a another company to overhaul their former site. Because of attendant costs, hassles, and investment of time and energy, the job was not done correctly; an unfortunate, yet common occurrence.

It’s trials like these that separate true leaders from the masses, however. Focus president Donna West made the tough business decision to swallow corporate pride – not to mention sunken costs – and start over from scratch.

The call went forth for a marketing powerhouse.

IMPACT heard them, loud and clear.

Building a Better “Busy” Signal

IMPACT was brought on board to create an organized, efficient, and glitch-free website; a professional marketing tool that would connect call center customers to the information they desired.

Responsive design was implemented, accompanied by vibrant new imagery, Search Engine Optimization, and copywriting. New pages were added detailing the multiple services provided by the company, and the various industries served.

On the social media front, our team gave Focus’ Facebook advertising a shot in the arm – implementing advanced targeting and making creative, strategic improvements to copy and imagery.

We also completely revamped Focus’ Google Ads campaign, paving the way for even more leads and conversions.

Most importantly, we established a relationship of trust with a client that had been “burned” by other marketing companies (no mean feat), and were given the go-ahead to make informed, data-driven marketing decisions that are in the best interest of the company moving forward.

Success Placed on Speed Dial

IMPACT and Focus joined forces in 2017. In just under a year, IMPACT decreased Focus’ Pay-Per-Click cost-per-click (CPC) by 66%, increased its click-through rate (CTR) by a whopping 169%, and boosted conversions from 0 to a staggering 58 per month. The company is garnering new business regularly thanks to its amazing team and a data-driven, evidence-based digital marketing strategy.

Services Provided

  • Analytics
  • Brand Identity
  • Copywriting
  • Graphic Design
  • Media Relations
  • SEO
  • Social Media
  • Strategy
  • Website Design
  • Pay-Per-Click (PPC) Management


increase in Sales


engagement rate on Instagram


engagement rate on Facebook