by Duane Carey
Every once in a while, a wigged-out weekend email arrives that reminds us exactly why we do things the way we do.
One particular cry for help came in at midnight on a Saturday. A client had jumped into her website to make a quick price change and somehow managed to delete the entire boarding page in the process. Not great. Luckily, though? Completely fixable.
And fixed it was. In about five minutes flat.
That’s because the client’s site is hosted by BizMarquee, who we consistently recommend to our clients. Their team knows WordPress inside and out, understands the backend work we do on our client sites, and founder Randy Goldstein steps in personally when something goes sideways.
Even on a Saturday morning.
Even on vacation.
We’ve pasted the email thread below to show you just how our partnership works. With each other, and with our clients. We’ve redacted the client’s name. After all, the point isn’t who it happened to. The point is what happened next.
As you can see, Randy was on vacation when trouble hit. He responded anyway. The page was restored before most people had finished their first cup of coffee.
For the record: we don’t receive a penny for referring clients to BizMarquee. We do it because of this level of service, and because of a technical alignment that makes our work better and our clients’ sites more reliable. I’m sure we’ll have more to say about that in the future.
We’ve seen what happens when clients are hosted by a cheap national provider like GoDaddy or a local IT company that dabbles in hosting. The support just isn’t there. The alignment with what we need to do in the backend isn’t there. And when something breaks at an inopportune time, the silence can be downright deafening.
Whether it’s a WordPress page deleted by mistake, a plugin conflict, or something more serious — the question is always the same: who picks up when it happens to you?
Is your website hosted by someone who would respond to a frantic call for “Help!” the way BizMarquee did? It’s worth thinking about. And if you feel like talking about it, too — well, we’re always here to chat.